ANALISIS PENGARUH BUDAYA ORGANISASI, DUKUNGAN ORGANISASIONAL DAN SISTEM PENILAIAN KINERJA TERHADAP KINERJA KARYAWAN MELALUI ORGANIZATIONAL CITIZENSHIP BEHAVIOR DI BANK JATIM
Keywords:
Organizational Culture, Organizational Support, Performance Appraisal System, Organizational Citizenship Behavior, Employee PerformanceAbstract
The purpose of this research is to analyse the influence of organizational culture, organizational support, and performance appraisal system on employee performance with organizational citizenship behavior as intervening variable in Bank Jatim. The sample on this study are 92 employees of Information Technology Division in Bank Jatim. using saturation sampling. Methods of data collection using survey techniques with questioners as instrument and methods of data analysis using PLS (Partial Least Square). The results of this research show that organizational culture significantly influences employee performance both directly and through organizational citizenship behavior, organizational support significantly influences employee performance both directly and through organizational citizenship behavior, performance appraisal system significantly influences employee performance directly, organizational citizenship behavior cannot mediate the influence of the performance appraisal system on employee performance.
References
Ardiana Titin, E. (2017). Pengaruh motivasi kerja guru terhadap kinerja guru akuntansi smk di kota madiun. Jurnal Akuntansi dan Pajak, Vol. 17, No. 02.
Chaudhary, N. dan B. Sharma. 2012. Impact of Employee Motivation on Performance (Productivity) In Private Organization. International Journal of Business Trends and Technology 2(4): 29- 35.
Chukwuma, E.M., & Obiefuna, O. (2014). Effect of Motivation on Employee Productivity : A Study of Manufacturing Companies in Nnewi. Journal of Managerial Studies and Research Vol 2 (7).
Dewi Tiara, A. (2015). Pengaruh Profesionalisme Guru dan Motivasi Kerja Terhadap Kinerja Guru Ekonomi SMA se-Kota Malang. Jurnal Pendidikan Ekonomi UM Metro ISSN: 2442-9449 Vol.3.No.1 24-35.
Delviyandri dan Aziz (2010). Hubungan budaya organisasi, dukungan organisasi dan motivasi kerja dengan kinerja karyawan perusahaan daerah air minum tirtanadi provinsi sumatera utara. Jurnal Analitika, Vol. 2 Nomor 1.
Delvin Alexasander Gunawan, Siti Mujanah, Murgiyanto, Pengaruh Hubungan Interpersonal, Lingkungan Kerja, dan Perceived Organizational Support Terhadap Motivasi Kerja dan Kinerja Karyawan Pada PT Mitra Surya P ersada, Jurnal Global Vol. 02, No. 02. Tahun 2018
Devito, Joseph A. 2011. Komunikasi Antar Manusia. Pamulang-Tangerang Selatan: Karisma Publishing Group
Edy Sutrisno, 2012. Manajemen Sumber Daya Manusia,Cetakan Ketiga, Kencana Prenada Media Group, Jakarta.
Gunawan. 2015, Pengaruh Kompetensi Terhadap Kinerja Pegawai dan Motivasi Sebagai Variabel Intervening pada Kantor UPTD Pendapatan Wilayah I Palu. e-Jurnal Katalogis, Volume 3 Nomor 1, Januari 2015 hlm 75-83
Guterres Luis, A dan Supartha Wayang, G. (2016). Pengaruh gaya kepemimpinan dan motivasi kerja terhadap kinerja guru. E-Jurnal Ekonomi dan Bisnis Universitas Udayana 5.3 : 429-454
Haryati Endan dan kesumadewi Lulu. 2015. Pengaruh Komunikasi Terhadap Motivasi Kerja Karyawan pada PT Swasti Tunggal Mandiri Medan. Jurnal Bisnis Administrasi, Volume 04, Nomor 01, 2015, 86-99
Yusof, A. R. M., N. K. Y. Yunus dan A. M. Ghouri. 2013. Power Motivation, Burnout of Teacher and its Relationship with Student Satisfaction: An Empirical Study at Public Sector University. International Journal of Independent Research and Studies 2(1): 36-44.
Pamela, A.O., & Oloko (2015). Effect of motivation on employee performance of commercial banks in kenya : A case study of Kenya Commercial Bank in Migori County. Journal of Human Resource Studies 5 (2).
Riantoko Ronny, Sudibya I Gede Adnyana Dan Sintaasih Desak Ketut. (2017). Pengaruh Dukungan Organisasi Terhadap Motivasi Kerja Dan Kinerjaanggota Polsek Kuta Utara. E-Jurnal Ekonomi dan Bisnis Universitas Udayana 6.3 2017 : 1145-117
Robbins SP dan judge 2008, perilaku organisasi buku 2, Jakarta salemba empat
Robbins, Stephen P & Judge, Timothy A. 2013. Organizational Behavior Edition 15. New Jersey: Pearson Education
Robert Kreitner and Angelo Kinicki, Organizational Behavior (2009). New York:vIrwin Mc Graw-Hill, Int. Edition.
Robert Kreitner and Angelo Kinicki, Organizational Behavior (2009). New York:vIrwin Mc Graw-Hill, Int. Edition.
Setiyati Sri. 2014. Pengaruh kepemimpinan kepala sekolah, motivasi kerja, dan budaya sekolah terhadap kinerja guru. Jurnal Pendidikan Teknologi dan Kejuruan, Volume 22, Nomor 2
Susmiati dan Sudarma, K. 2015. “Pengaruh Budaya Organisasi Dan Dukungan Organisasi Persepsian Terhadap Kinerja Karyawan Dengan Komitmen Organisasi Sebagai Variabel Interveningâ€. Management Analysis Journal. Vol . 4 (1) : hal. 79-87
Sobandi (2010). pengaruh kompetensi guru terhadap kinerja mengajar guru SMKN bidang keahlian bisnis dan manajemen di kota bandung MANAJERIAL Vol. 9, No. 17, Juli 2010 : 25 – 34
Suwati Yuli. 2013. Pengaruh Kompensasi dan Motivasi Kerja Terhadap Kinerja Karyawan Pada PT. Tunas Hijau Samarinda. eJournal Administrasi Bisnis Vol. 1 No. 1